| GENERAL TERMS & CONDITIONS |
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| 1. Introduction |
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| General terms and conditions are
applied to all guests of the Edinburgh Thistle Hotel. |
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| 2. Bookings |
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For telephone, fax, email, 'in person'
or online bookings, the Edinburgh Thistle Hotel will only guarantee
these bookings upon receiving Credit/Debit Card details, as security.
Deposits and/or cancellation terms are specified in Table A &
Table B [Section 5 - Cancellation], below.
Deposits or full payment on bookings is required for certain Special
Events as specified in Table A & Table B [Section 5 - Cancellation],
below.
Special Offers including Weekend Breaks, Midweek Breaks, Seasonal
Breaks, Special Occasions and the Sunday Night Special are charged
in full at time of booking. Special Offers cannot be booked online
but may be booked by telephone, fax, email or in person. These
special offers are subject to availability and cannot be used
in conjunction with any other offer. Special Offer rates are non-changeable
and non-refundable.
Any additional persons found to be staying in any room, will be
required to pay the full applicable rate.
In the event of non-payment, the Credit/Debit Card given as security
at the time of booking, will be charged accordingly.
Rooms are subject to availability and the Edinburgh Thistle Hotel
reserves the right to alter or amend its room rates at any time.
Bookings made at an agreed room rate will be honoured, should
a rate change have come into effect.
The following Credit/Debit Cards are accepted: VISA / MASTERCARD
/ AMEX / SWITCH / MAESTRO / SOLO / DELTA / ELECTRON |
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| 3. Check-In & Check-Out Times |
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Guests may check in at any time from
2pm on day of arrival.
On departure guests must vacate their rooms and check-out by no
later than 11am. Failure to do so will entitle the Edinburgh Thistle
Hotel to charge for an additional night. |
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| 4. Payment |
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| Guests must pay all outstanding charges
on departure (telephone, bar bills, etc.). Failure to remit any
payments due, prior to departure, will result in the Edinburgh
Thistle Hotel debiting your Credit/Debit Card account. |
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| 5. Cancellation |
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| The following deposit and/or cancellation
terms are applicable for telephone, fax, email, 'in person' or
online bookings, as set out in Table A & Table B below ¬ |
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Bookings
for 1 or 2 Rooms
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Cancellation
Notice |
Cancellation
Charge |
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Required |
Required |
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| January - April |
3 Days |
1 Night |
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| May - September |
14 Days |
1 Night |
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| October - December |
3 Days |
1 Night |
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| Deposit Required |
| To Pay on Booking |
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50% - Non-Refundable |
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50% - Non-Refundable |
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50% - Non-Refundable |
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Event |
Minimum
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Dates |
Booking |
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| Edinburgh Int. Festival |
01 Aug - 06 Sept |
2 Nights |
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| Rugby - 6 Nations |
[home games] |
3 Nights |
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| Rugby - Autumn Tests |
[home games] |
2 Nights |
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| Hogmanay [New Year] |
31 December |
3 Nights |
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| Christmas / Boxing Day |
CLOSED |
N/A |
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| Special Offers |
N/A |
N/A |
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| Deposit Required |
| To Pay on Booking |
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25% - Non-Refundable |
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Cancellation Notice Required:
21 Days |
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Cancellation Charge: +25% of
Total |
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100% - Non-Refundable |
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Cancellation Notice Required:
7 Days |
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Cancellation Charge: 1 Night |
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100% - Non-Refundable |
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N/A |
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100% - Non-Refundable |
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Edinburgh Thistle Hotel requires a valid Credit/Debit
Card to secure any booking and reserves the right to charge the
Credit/Debit Card for cancellations falling outside the permitted
time scales, as detailed above.
By entering into a contract by way of making a booking, you are
authorising us to make the above Cancellation Charges to your
Credit/Debit Card without any additional consent being required.
We normally require a minimum of 2 nights stay at weekends. If
available, single Friday or Saturday nights are released about
2/3 days ahead and full payment will be taken at time of booking.
This payment is non-refundable.
Discounted Rates for Late Bookings offered, are non-refundable
under any circumstances and full payment is required at time of
booking.
Special Offers including Weekend Breaks, Midweek Breaks, Seasonal
Breaks, Special Occasions and the Sunday Night Special are charged
in full at time of booking and are not eligible for cancellation
notice or refunds.
Edinburgh Thistle Hotel reserves the right to change the Cancellation
Policy, from time to time and without notice.
To prevent any potential loss due to cancellations, Edinburgh
Thistle Hotel does stress the importance of taking out Travel
Insurance to protect yourself. |
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| 6. Smoking |
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| All bedrooms are non-smoking. We
reserve the right to charge an extra night's stay (at the prevailing
B&B rate and using the credit card given to secure the booking)
if we have to specially clean and air the room for 24 hours before
another guest can occupy it. Guests are welcome to smoke outside
the main entrance. |
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| 7. Relocation |
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| In the unlikely event that the Edinburgh
Thistle Hotel does not, for any reason have the required number
and type of rooms available as per the Booking, the Edinburgh
Thistle Hotel reserves the right to relocate the client to an
alternative hotel of a similar standard in the same locality.
Any extra and reasonable accommodation expenses incurred for the
equivalent accommodation (for the first night only) shall at Edinburgh
Thistle Hotel's discretion, which will normally be exercised in
favour of the client, be covered by the Edinburgh Thistle Hotel.
The acceptance of this obligation (which will not release the
client of the obligation to pay the Edinburgh Thistle Hotel the
relevant charges) shall be in lieu of all other liabilities or
obligations, which are hereby expressly excluded. |
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| 8. Right of Refusal |
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| The Edinburgh Thistle Hotel reserves
the right to refuse a guest entry and accommodation if, on arrival,
management reasonably considers that the guest is under the influence
of alcohol or drugs, is unsuitably dressed or is behaving in a
threatening, abusive or otherwise unacceptable manner. |
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| 9. Disturbance |
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| The Edinburgh Thistle Hotel reserves
the right to require a guest to leave if he or she is causing
a disturbance, annoying other guests or Edinburgh Thistle Hotel
staff or is behaving in an unacceptable manner. |
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| 10. Hotel Rules |
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| Guests shall comply with all reasonable
rules and procedures in effect at the Edinburgh Thistle Hotel,
including but not limited to health and safety and security procedures
and statutory requirements as to registration. Guests shall not
bring their own food or drink, for consumption, into the Edinburgh
Thistle Hotel. An adult guest must supervise children under the
age of 14 at all times, whilst on the premises. |
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| 11. Valuables |
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| Guests with valuables should ask
to have them placed in the Edinburgh Thistle Hotel's central safe.
The Edinburgh Thistle Hotel shall be liable for any loss of or
damage to valuables placed in the central safe. Guests will be
issued with a receipt for any valuables kept in the central safe. |
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| 12. Loss & Limitation of Liability |
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Guests must report any loss or damage
to their property immediately, on discovery, to the Edinburgh
Thistle Hotel's Lost Property, Security or other appropriate staff
members, and shall make themselves available to assist with any
reports made by the Edinburgh Thistle Hotel to the police.
Guests shall not enter areas of the Edinburgh Thistle Hotel, which
are indicated as being closed to the public. The Edinburgh Thistle
Hotel shall not be responsible for death, personal injury or loss
or damage to property suffered by a guest in such areas.
The Edinburgh Thistle Hotel shall not be liable to a guest for
any loss or damage to property caused by the misconduct or negligence
of a guest or an Act of God, or where the guest remains in exclusive
charge of the property concerned.
The Edinburgh Thistle Hotel shall not be liable for any failure
or delay in performing any of its obligations under this Agreement
if the failure or delay was due to any cause beyond its reasonable
control, including (without limitation) war or threat of war,
civil or political action or disturbance, riot, natural disaster,
fire, epidemic, bad weather, terrorist activity (threatened or
actual), military activity, governmental or regulatory action,
industrial dispute, Act of God, failure of power or machinery,
failure of or interruption of externally provided services and
utilities, and all similar events outside the hotel's control.
Whilst all reasonable efforts have been taken by the Edinburgh
Thistle Hotel to ensure that bookings made under this Agreement
are able to proceed, the Edinburgh Thistle Hotel reserves the
right to relocate any booking to another hotel or similar size
and standard in the locality. The client acknowledges that the
Edinburgh Thistle Hotel accepts no liability for any loss or damage
suffered by or caused to the client in the consequence of the
relocation of the client.
For the avoidance of doubt, the Edinburgh Thistle Hotel does not
exclude its liability for death or personal injury caused by negligence
on behalf of the Edinburgh Thistle Hotel.
Guests should also refer to the notice relating to loss or damage
to guest's property displayed in reception.
Guests will be liable for any loss, damage or personal injury
they may cause at the Edinburgh Thistle Hotel. The cost of any
articles in the room that are found to be broken, damaged or missing
on departure may be charged to the client. This includes loss
of the room key. Guests may also be liable for any loss of business
arising as a direct result of the loss or breakage. |
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| 13. Governance |
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| These terms & conditions shall be
governed by Scottish Law and you agree to submit to the jurisdiction
of the Scottish Courts. |
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